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October 8, 2023
Question

Hi, i would like to ask how to solved my Quickbooks online error. When my sales goes more than IDR 100 bill, then my P&L report showing **error** amount on the sales acc

  • October 8, 2023
  • 2 replies
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2 replies

MariaSoledadG
October 8, 2023

Let's fix the incorrect amount on the sales account, Praset. 

 

Handling your own financial reporting is vital to know how each one works. 

 

With the cash basis of accounting, you record income as it's received and expenses as they're paid. Whereas the accrual basis of accounting, income, and expenses are recorded when they're billed and earned, regardless of when the money is actually received. 

 

Normally, the Profit and Loss report shows all the sales transactions you entered on the income account. This means any transactions entered in QuickBooks will automatically generate when running reports. You'll want to drill down each transaction by clicking the amount so you'll be able to trace why it is showing an error amount. I've added a screenshot to guide you:

 

 

You can also go through this article to know what is reported on the Profit and Loss report: Why Are My Income And Expense Transactions Missing From My Profit And Loss Report?

 

In addition, check out some of our list of reports available for your QuickBooks Online (QBO) version. You can use some of them when comparing your transactions: Check out this article for more information: Reports Included In Your QuickBooks Online Subscription.

 

Feel free to comment below if you have any questions about your transactions or Profit and Loss report. I'll be one post away if you need further assistance.

October 9, 2023

HI, Thank you for the explanation, 

the report looks okay so far, but once my sales exceeding 100 billion than the amount on the P&L showing **Error**.
when i set the report start from jan-june 2023 the report still okay (My sales is only IDR 80 billion), but once i set the report for the YTD 2023 which is Jan-October 2023 then the total sales is showing ** Error ** because of my sales is exceeding IDR 100 billion, should i upgraded to the next level subscription or there is any other solution?

Please see my ss below about the error.

 
 

 

Fiat Lux - ASIA
October 9, 2023

I'm not sure if QB Online Global version has a different policy regarding maximum amounts allowed compared  QB Online US version (20 digits).

https://quickbooks.intuit.com/learn-support/en-us/help-article/printing-preferences/character-limitations-fields-quickbooks/L7eIy5gE3_US_en_US?uid=lnhi8hb5

 

Try opening your QBO account on any private/incognito browser to be sure. If the same error persists, QB Online Global version is not suitable for your company. Switching QBO US version is not recommended due to current issues with the new location-based tax feature. You may consider switching to QB Desktop US version (Pro or Premier edition) instead. It allowed to manage up to IDR 9.999.999.999.999,99 (15 digits)

Fiat Lux - ASIA
October 8, 2023

@prasetiawira-gma 

Do you need to record IDR 100.000.000.000,00 or more?