I have reported this case but no further update since early of t his month. Please help. Case:15136171431

We understand how important the financial planning module is in QuickBooks Online (QBO), JustinK8891.

If you're referring to the status of e-invoicing, QBO Malaysia began rolling out the new e-invoicing feature to all Malaysian customers, both new and existing, on May 19, 2025. This phased rollout aims to reach customers across Malaysia.

If you can't locate the e-invoicing option in your account, we can refresh your session by logging out and then back in. If the issue persists, please get in touch with our live support team for the latest updates and personalized assistance regarding this feature. Here's how:

1. Navigate to the (?) Help menu.
2. Select the Search tab and search for questions or keywords.
3. Click Contact Us.
4. Enter your concern, then select Continue.
5. Choose Chat with us.

To ensure you receive timely assistance, check out this article for our support hours: Get help with QuickBooks products and services.

For detailed guidance on setting up your e-invoices, refer to this article: How to set up e-invoicing in QuickBooks online - Malaysia.

Consider scanning these materials to show your customer their outstanding balances and for guidance on recording their payments manually:

• Create and send customer statements in QuickBooks Online
• Record invoice payments in QuickBooks Online

Please know we're just around to respond to other inquiries about processing invoices electronically or any QuickBooks-related concerns. We'll be pleased to share additional information and resources at any time.