If i customised report to a group report, why it always loading when i want to schedule the report ? What should i do ?

Hello, acc2209.

I agree that scheduling custom reports is helpful to make work easier. Worry no more, I've got some troubleshooting steps.

When encountering odd behavior in the program, we can perform basic troubleshooting steps such as using a different browser and clearing the cache. It helps us determine where the issue is coming from. By doing so, the system is refreshed so you can start with a clean slate.

To open an incognito or a private window, refer to these keyboard shortcuts:

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

From there, sign in to your QuickBooks account to check if you can organize the reports. If it works, I recommend clearing your browser's cache. Using other supported browsers also aids in narrowing down the problem.

If the issue persists, I recommend contacting our experts. They can pull up your account securely and conduct a thorough examination. This way, they can provide accurate resolutions.

Once done, check out this article for the following scenarios with their respective troubleshooting: QuickBooks Online doesn't load correctly or has blank pages.

The resolutions above will help us verify if this is a cache issue. Nonetheless, our Support Team will do everything to help you. Take care.