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nmorris5
October 18, 2024
Question

Inventory Report showing duplicate sales receipt

  • October 18, 2024
  • 1 reply
  • 0 views

Hello,

 

When I run an Inventory Summary report two identical sales receipts populate to through off the total for one of my inventory items.

 

There is no other place where the duplicate sales receipt is. It only shows once in my transactions and when I try to delete one of the ones on the report, it deletes the original as well.

 

Can anyone help me?

 

Thanks so much.

 

1 reply

G
GebelAlainaM
October 19, 2024

I can help you, @nmorris5. Let's go through some troubleshooting steps to fix the issue with your Inventory Summary report. I'll guide you through the process.

 

If you've already verified the account register and found no duplicate sales receipts, the issue can be caused by too many cache files in your browser. Let's perform a browser troubleshooting process to isolate the issue.

 

First, restart your browser and log in to your account using a private browser window. You can use these keyboard shortcuts to open a new private window:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this resolves the issue, return to your regular browser and clear the cache. This action will remove outdated files or data that cause system issues and glitches. Otherwise, consider using another supported browser.


Additionally, you can check out this article for more details about your sales and inventory reports in QuickBooks: Use reports to see your sales and inventory status in QuickBooks Online.

I've also attached these articles in case you want to personalise and export reports in QuickBooks:

I'm so glad to help you master managing reports in QuickBooks. Don't hesitate to reach out with any questions you may have. I'm just a post away and ready to assist.

N
nmorris5Author
October 19, 2024

Hi!

 

Thank you so much for your help.

 

I did try it in a private browser and the duplicate remained. I then cleared my cache and relaunched the browser and it's still there.

 

I am so confused and don't know how to fix it.

 

Any other advice would be most appreciated.

 

Thanks again!

 

Nicole

J
JanbonN
October 19, 2024

We appreciate your efforts in troubleshooting your browser, nmorris5. I'm here to route you to the team that will assist further regarding the duplicate sales receipts in your inventory report.

 

Since the issue persists after your verification and browser troubleshooting, I recommend reaching out to our support team. They have the necessary tools and expertise to safely access your account, investigate the root cause of the issue, and provide an effective resolution.

 

Here's how to reach a live representative: 

 

  1. Go to the Help button and select the Search tab.
  2. Type in Contact support in the search field.
  3. Click Contact Us and select Chat with us.
  4. Follow the on-screen steps.

 

Please refer to this article for their support hours: How and when can I contact QuickBooks Online support?

 

Additionally, I'm attaching these articles again about exporting and personalizing your reports:
 

 

Let us know if you have other concerns about your inventory report in QBO. We're here to help you in any way we can.

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