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D
darriel
April 29, 2022
Question

Suggestion for Quickbooks

  • April 29, 2022
  • 1 reply
  • 0 views

I had a cx wanting to understand why he couldn't see his attachments he attached in his account in his mobile app and suggests that the system be updated to where it can at least show that there is an attachment even if it can't be viewed via mobile device to prevent from having to reattach each attachment twice

1 reply

D
DebSheenD
April 29, 2022

Hello there, darriel.

 

Welcome to the Community. I'm here to help you view attachments via mobile device.

 

To help fix this, I recommend accessing your QBO account via a private browser. You can also have your customers access the View invoice link through a private browser. It's a great way in isolating the issue since it doesn’t store data in the cache. Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data. 


Once done, close and reopen your QuickBooks app to check if it works. 


Learn more about how attachments work in QBO through this article: Attachments in QuickBooks Online.

 

I'll be around if you have other questions or concerns. Feel free to let me know in the comment section. I'd be happy to answer them.

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