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S
Sietske
November 14, 2024
Question

TAGS ARE BROKEN IN QBO. A RECENT UPDATE HAS RENDERED MY CLIENTS CUSTOM REPORT BLANK. When will this be fixed?

  • November 14, 2024
  • 1 reply
  • 0 views
Tags are assigned on each invoice issued. We built a custom report by tag group which is used to calculate commission on supplement sales. This custom report is no longer working and "Tags" is no longer available to select when building custom report. When will this be fixed?

    1 reply

    A
    AdonL
    November 15, 2024

    Hello there, Sietske. I’ll help you check this out.

     

    Before anything else, may I know which country version of your QuickBooks Online International account? Knowing this would enable us to provide an appropriate solution.

     

    Please note that the Tags feature's availability varies by region. It’s possible that it has been discontinued in your area, which might be why your custom report isn’t functioning and the Tags option is missing when you try to create custom reports.

     

    Furthermore, I can see its relevance to your business, so I'd recommend sending feedback to our product engineers. Our dedicated development team will carefully review your idea and may consider it for future updates. 

     

    To submit your suggestion regarding tags:

     

    1. Select the Gear icon, then choose Feedback.
    2. Type in your product suggestions.
    3. Select Next to submit.

     

    Additionally, I've got this helpful resource if you want to check the available reports for your versions that can help you manage your expenses or other transactions: Reports included in your subscription.

     

    I'm always here to lend a hand if you need further assistance and clarification about the tags feature. Feel free to share your thoughts and questions via the Reply button below. I wish you all the best!

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