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fong
September 26, 2019
Question

The total showing in my Undeposited Funds account is different when I run the report and when I go in to the detailed account history.

  • September 26, 2019
  • 1 reply
  • 0 views

I have two different figures showing up on my Undeposited Funds account. The figure that shows up when I go into the Chart of Accounts and when I run the account report (see Exhibit 1) is correct. However, when I double-click the account to go into the detailed transaction history, the figure is a negative (Exhibit 2) and is clearly wrong. 

Going into the account history, I realise the error starts because the Undeposited Funds account starts with a negative balance even before the very first transaction in 2017. How can I fix this?


Update: I think it was a browser issue. Cleared the cache and restarted and it seems to be fine now. 

1 reply

I
IntuitLeah
September 26, 2019

Hello, fong.

Thank you for the update. I'm happy to know the issue is now resolved.

The cache can cause discrepancies on the amounts if too much data is stored in it. Clearing it will allow your browser to function more efficiently.

Also, make sure to check the date every time you run a report. This way, you'll get the correct figures.

Please see this link about browser troubleshooting: Troubleshoot Unexpected Browser Behavior.

Let me know if you have other questions related to this. I'll be here to help you. 

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