When a Purchase bill with taxes other than 18% entered , the amount is shown as negative in the GSTR B2B report. Need assistance

Thank you for contacting us about the amount showing as negative on the GSTR B2B report, Mediacloud_123.

I know the importance of getting the correct amount when running the GSTR2 3B2B report. Let me help you check and isolate the issue by running the report in a private browser.

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can log in to your QuickBooks Online account using these browsers.

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari).

Once signed in, go to the Reports menu, then pull up the GSTR2 - 3. B2B Bills without reverse charge report.

If you're able to do so, return to your regular browser and clear its cache and cookies. This will refresh the system and remove the older data that cause the system's viewing and performance issue.

You can also use other supported browsers to check if you get the same results. In case the issue continues, I recommend contacting our QuickBooks Online Support team. They can further investigate the case and create an investigation.

With this, they'll be able to provide updates via email. Just go to the Help menu, then select the Contact Us button. We've updated our support options, to talk to one of our representatives, kindly follow these steps.

1. Go to the Help menu.
2. Select the Contact Us button.
3. Type in your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select the Get the number option.
6. Enter all the necessary details.
7. Click Get the number. Then, you'll be provided with the phone and a case number.

I'm adding this link: Know more about GSTR2 reports in QuickBooks. It helps you understand the various GSTR2 reports generated in the system.

Also, to learn more about what is a GSTR 2 return and its contents, kindly refer to this article: Understanding GSTR 2 form. It contains instructions on where to file the said return in the Where to file GSTR return? section.

Keep me posted if you have other concerns aside from seeing the negative amount on the GSTR2 report. I'm always right here to help you.