Question

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Forum|Forum|5 years ago
May 9, 2021
22 replies
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Original commenter did not share additional details

QuickBooks Online - International

Welcome to the QuickBooks Community, @rtexelectronix.

Let's perform some browser troubleshooting steps to isolate the issue. Sometimes the stored cache and cookies in your browser can be corrupted leading to problems when opening websites like QBO.

To start, let's access your account in incognito mode. Below are the shortcut keys you can use depending on your browser type:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift + N

Once signed in, open your VAT report again. If this works, let's go back to your regular browser and clear the cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks.

Also, you can customise your report to make it more personalise and include only the details you need. For the detailed steps, please visit this article: Customise reports in QuickBooks Online.

Feel free to post here again if you have further concerns about accessing your VAT report. I'm just a post away to help. Keep safe.

R

rtexelectronixAuthor

Tried the steps mentioned above but all the same, "Something went wrong..." Google Chrome incognito mode or Edge browser either.

RenjolynC

Hello again, rtexelectronix.

Thanks for trying out the steps provided by my colleague DivinaMercy_N.

I've checked our records and found an ongoing investigation about the error message when running the VAT report. Our engineers are aware of this situation, and they're working on resolving the error as soon as possible.

While we're unable to provide a workaround, I recommend reaching out to our Customer Care Team. They can help add your company information to the notification list. This way, you'll be updated when the issue is resolved.

Here's how:

Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

In your QuickBooks Online account, go to the Help > Assistant.
Type Talk to a human and proceed with I still need a human.
Click the Contact us link.
Select either Messaging or Callback.

You can always leave a reply here if you have additional questions or other concerns.

C

Carol741

Any update on the problem with the vat report. My return is now overdue and i cant run reports.

ciaranjkmurphy

Hey Carol,

I figured out a workaround. If you go to Reports and search VAT Detail Report it'll bring up all the sales/purchases subject to VAT. There are T1 and T2 totals so you can work out your return from there. Not ideal but there doesn't seem to be any urgency with QB in getting this sorted so hopefully this helps!

H

HANSL

Yes, that helps a bit but if you have different vat rates for goods & services in both purchases and sales, spread over the period, you still have to tot them all up manually! It's like being back in the accounting stone-age and Intuit should at least ship customers an abacus until they have it fixed (I'm only half joking)

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user9131

Guys i have tried every work around for this and it will not work, There is a reason im paying for quickbooks, this issue is going on to long can you please confirm when it will be sorted.

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GlinetteC

I appreciate you for trying the workaround provided in this thread, user9131.

At this time, I'm unable to provide a turnaround time as to when this gets fixed. Rest assured that our engineers are trying their best to resolve this as quickly as possible.

I would suggest giving us a call so that you'll be added to our user's affected lists.

Your patience and understanding are much appreciated.