Bank balance and AR balance incorrect on Balance Sheet

Something has happened with my company files. The same issue effected 2 different files. The A/R and Bank balances don't reflect the payments received and being deposited to the bank account. I was using QB 2013 with Windows 10.

If you looked at previous bank recs, the account balance is correct (AR payments received and deposited. If you look at the AR outstanding report, the balance is incorrect. If you look at the Balance Sheet or trial balance, basically the Bank is in the negative (no AR being deposited) and my AR shows a positive (no payments received).

I upgraded to QB 2019 and hoped it would sort itself out but it hasn't. I also tried QB File Doctor. I am really hoping not to have to re-post the 2019 year.