Can you help - I created a Current Asset account and see it in the Chart of Accounts, but it does not appear in the dropdown menu when I try to create a journal entry.

Hi bfeit-shaw-ca,

It's a pleasure to see you in Community!  I would be happy to share some insight, so your current asset account is listed when creating Journal entries, in QuickBooks Online.

When you create a current assets account in the Chart of accounts, it will appear in the account list from the ▼ dropdown menu when creating forms.  However, since you're not seeing it on the journal entry, I recommend performing some troubleshooting steps. There are times that the browser has an excessive amount of frequently accessed page resources, which causes some errors and/or unusual responses. 

Let's start by opening your QuickBooks Online account using a different or a private browser. You can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you're signed in, proceed to create the journal entry.  If you experience the same result, clear the cache on your regular browser.

Should you require additional assistance, please don't hesitate to contact us. It would provide a great opportunity for us to work with you on a personal level, and assist you with accomplishing your QuickBooks goals as soon as possible! 

Feel free to reach out again, if you have any other questions. We would be glad to assist!