Skip to main content
T
triopelle
September 12, 2021
Question

COGS not calculating

  • September 12, 2021
  • 1 reply
  • 0 views

I have a client who sells via Shopify almost exclusively.

recently we have been working on having his inventory and COGS tracked on QBO.

webgility is the app he is using to sync.

although the costs are entered in each item detail, the COGS are not calculating. The inventory item seems to be adjusting it’s qty accurately, which tells me that the correct inventory item is being populated.

any ideas would be greatly appreciated. I feel like there’s some simple answer that I just can’t find.

 

1 reply

J
JamesM4
September 13, 2021

Hi triopelle,

 

Glad to have you reach out to us here. It's vital your COGS are calculating the right way. I'll be glad to assist you so you can get back to doing what you love. QuickBooks is a versatile program that allows you to integrate your favorite apps so you can streamline your work. 

 

Based on what you've described, I recommend troubleshooting this issue within QuickBooks by clearing cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. In case this issue persists, I suggest contacting the support team for the app you're using so they can take a closer look at your account. 

 

Try this out and let me know if you have questions. I'll be one message away in case you have other questions. Otherwise, I wish you a great rest of the week. 

Terms & ConditionsAccessibility statement