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June 23, 2023
Question

Correcting credits applied as payments that are appearing in customer statements

  • June 23, 2023
  • 1 reply
  • 0 views

Last fiscal year we had set up a new item that was for the purposes of issuing credits to customers.  The item was setup incorrectly as a Payment that went against an Other Current Asset account.  After year end we discovered that there was an issue with these credits and corrected them through JE's- except now when we generate a customer statement, there is a credit balance showing in the Amount Due field, although there are no open items and nothing in the aging balances.  Looking to address the credit memo issues without changes to the prior year but have not been able to find any work arounds other than to create new customer accounts and not use the old, incorrect ones.

1 reply

June 23, 2023

Hey there Ken R11,

 

Thanks for reaching out to us here. Getting you the support you need is important. I would be happy to point you in the right direction for the best assistance possible.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you to your QuickBooks goals. You can reach them by following the method in this link.

 

If you have any other questions, feel free to reach out here.