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T
Trtlgrl
February 23, 2023
Question

Customer Sales report in Quickbooks Online

  • February 23, 2023
  • 1 reply
  • 0 views

Hello, i recently printed a Customer sales report for previous "Calendar Year" 

There is all my customers listed and the very last line shows "Not Specified" with a HUGE negative number. 

When I click on this it is all my GST, PST etc???  What the heck is going on here. I cant figure it out for the life of me. Thank you in advance, any info is appreciated. 

1 reply

T
Trish_T
February 24, 2023

Hi Trtlgrl,

 

Welcome to Community!  QuickBooks Online is a dynamic program, providing multiple reports and customization options, so you can see what matters most.  I'd be glad to assist!

 

Based on the information you've provided, the Total for Not Specified, indicates transactions that are missing customer information.  To resolve the unspecified amount, click on the Balance to open the transaction.  Make the necessary changes and hit Save.  If there are multiple transactions with missing information, you'll continue to see amounts in the Total for Not Specified, until all corrections have been made. 

 

Should you require additional assistance, please don't hesitate to contact us.  It would be a pleasure to work with you in real time and ensure you're able to accomplish your QuickBooks goals as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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