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T
tls4
December 8, 2021
Question

deleted account

  • December 8, 2021
  • 1 reply
  • 0 views

I deleted my reconciliation discrepancies account (by mistake). Now I cannot reconcile. I need to activate this account but QB wont let me. I have had 3 files opened with support and they say they resolve issue and close the file then i have to start from beginning again. Please help me. I believe i know what needs to happen, i just cant do it without back door support.

 

Nicki

 

1 reply

J
JamesM4
December 9, 2021

Hello Nicki, 

 

Mistakes like these are common but don't worry, I'll be happy to point you in the right direction so you can get back to managing your business. QuickBooks is designed to be a hassle-free program and I'd like to help make sure you experience this. 

 

Based on the details you've provided, it's best that you reach out to our support team outside of the Community. This ensures that you get the help you need in a private/secure environment. You're more than welcome to reach out to us using the contact details below: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to keep me update about what happens. My goal is to help you achieve your QuickBooks goals in less time. 

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