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S
SergeiG
March 7, 2024
Question

Deleted products still affect on Opening Balance Equity

  • March 7, 2024
  • 1 reply
  • 0 views

Hello

I would appreciate for help with solving the following situation:

I imported some products in QBO as Inventory Starting Value, but found some mistakes and delete all products. After that I imported them again.

As the result, in the Opening Balance Equity I see two transactions for each product (screenshot is attached).

How can I remove transactions related to deleted products?

Thank you

 

 

1 reply

T
Trish_T
March 7, 2024

Hi SergeiG,

 

It's nice to see you reaching out here.  QuickBooks Online provides the option to void or delete transactions, so they don't have a negative impact on your account balances and associated reports.  I would be happy to assist!

 

Please be advised that deleting a transaction cannot be undone.  Any items deleted in error, will need to be recreated.  Here's how to delete transactions;

 

1. Go to your Settings ⚙ and open the Chart of accounts

2. Locate the affected account and select Account history in the Action column

3. Open the Filter and use the ▼ dropdown menu to select the Transaction type

4. Scroll through the account history and locate a duplicate item

5. Select the item to expand the view

6. Hit Delete

 

Let us know if you have other questions.  We are always glad to help!

S
SergeiGAuthor
March 7, 2024

@Trish_T Thank you for the answer.

Unfortunately, I don't have Delete button in these transactions.

Screenshot is attached.

A
Amanda-B
March 8, 2024

Thanks for reaching back out to us here, SergeiG. 

 

Due to the fact that I am unable to open the screenshot you've provided, I recommend reaching out to the support team outside of the Community. They'll be able to view your screen to better assist you. You can reach them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

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