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gary_broom
November 21, 2023
Solved

email

  • November 21, 2023
  • 1 reply
  • 0 views

I cannot send forms usingoutook or yahoo,why?

Best answer by Trish_T

Hi gary_broom,

 

QuickBooks Online provides the ability to email your customers a copy of their invoice directly, so you can ensure it's received in a timely fashion.  However, there is a current issue with Outlook and Yahoo emails.  For this reason, I suggest exporting the invoice as a PDF, by clicking on Print or Preview at the bottom of the invoice screen, then save the PDF version to your computer where it's easy to locate. Then, attach it to an email using your external email provider.  However, you can Connect QuickBooks to your Gmail account, by following this link. 

 

Please don't hesitate to contact us outside of Community, if you would like to receive an email notification when the current issue has been resolved.  We would be happy to add you to the list of affected users and ensure you receive status updates as they come available.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Let us know if you have other questions.  We would be happy to help!

1 reply

T
Trish_TAnswer
November 21, 2023

Hi gary_broom,

 

QuickBooks Online provides the ability to email your customers a copy of their invoice directly, so you can ensure it's received in a timely fashion.  However, there is a current issue with Outlook and Yahoo emails.  For this reason, I suggest exporting the invoice as a PDF, by clicking on Print or Preview at the bottom of the invoice screen, then save the PDF version to your computer where it's easy to locate. Then, attach it to an email using your external email provider.  However, you can Connect QuickBooks to your Gmail account, by following this link. 

 

Please don't hesitate to contact us outside of Community, if you would like to receive an email notification when the current issue has been resolved.  We would be happy to add you to the list of affected users and ensure you receive status updates as they come available.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Let us know if you have other questions.  We would be happy to help!

G
gary_broomAuthor
November 21, 2023

Please contact me when solution is available.

[email address removed]

A
Amanda-B
November 21, 2023

Welcome back, gary_broom. 

 

In order to be notified when there's a solution, you'll need to reach out to the support team by following the steps provided above. They'll be able to add you to the list of affected accounts.

 

Feel free to reach back out with any other questions.

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