Skip to main content
M
Millie McKenzie
January 8, 2023
Solved

File Doctor

  • January 8, 2023
  • 1 reply
  • 0 views

I had issues in my desktop 2023 Company file that displyed an accounts payable make payments screen that showed a negative balance for a vendor. When I went to help it suggested I install the Quickbooks Repair Hub, which I did; but after several attempts the File Doctor would not open.

It ran the qyuck fix with no results; and I ran the program diagnostics. There were no errors there. I've been back and forth to the support pages and can't find a resolution. I then restarted my computer and tried again with no luck. Nothing had changed.

I'm running Windows 11 and my version of Quickbooks is Desktop Pro 2023

 

Any help would be a blessing. I'm on a year end deadline.

Millie

Best answer by Fiat Lux - ASIA

Thank you I will try that in the future. I wasn't able to get it to work so I deleted the company file and restored it from my original backup and re-entered my journal entries. New file is good.

Thanks for offering the advice.

Millie


Your file size is getting bigger and prone to problems. QBD CA does not offer the Condense Data utility like QBD US. Prepare yourself to purchase a third party condense service or upgrade to QBD Enterprise.

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
January 8, 2023

How big is your file size?

M
Millie McKenzieAuthor
January 8, 2023

234.7 k

Fiat Lux - ASIA
Fiat Lux - ASIA
January 9, 2023

Install the trial version for QBD Enterprise and open your file on it. Make sure to secure the backup file beforehand. Did you encounter the same issue?

Terms & ConditionsAccessibility statement