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M
MPP_Rentals
May 13, 2021
Question

HELP! Expenses not showing up under chart of accounts

  • May 13, 2021
  • 1 reply
  • 0 views

Hi,

 

I am new to quickbooks - I entered a long term liability for 100,000 but the balance says it is 100,400 - when I click on account history, and double check the journal entry, it all says 100,000 - but the balance remains at 400 extra. 

 

Also, this 100,000 - we pay 400.00 interest each month on it - I created an expense interest account for this but everytime I enter the expense, it does not show up under the account. A few of my expenses are not showing up under the chart of accounts and I don't understand what I am doing wrong. Really frustrating, and really need some assitance!

 

Thanks in advance.

 

 

1 reply

T
Tammy_H
May 13, 2021

Hi MPP_Rentals,

 

Welcome to the QuickBooks family. It's great to hear that you've chosen QuickBooks Online for your business needs. QuickBooks Online has a library of video tutorials to assist your learning and experience with the program. I want you to be getting the most out of your product; let's start with the issue at hand.

 

There are a few different ways to get around QuickBooks to find the information you're looking for. You can Run reports in QuickBooks Online to see the details. You can also access the information through the transactions; let me explain how:

  1. Go to Expenses from the left navigation menu.
  2. Select the Expense tab. 
  3. Find the expense you've entered, and click Edit from the right-hand column.
  4. At the bottom, click More.
  5. Click on the Transaction Journal. Here you can see the accounts that the transaction has posted to.

If the expense is posted to the wrong account, edit the transaction by changing the incorrect information and Save.

 

For the discrepancy in the liability account, look to see if there's an opening balance amount.

  1. Go to Accounting from the left navigation menu.
  2. Select the Chart of Accounts.
  3. Find your liability account and click Account History. To edit the transaction, click on it.
  4. Make your changes, and click Save.

If this has not resolved your issue, you may benefit from a one-on-one experience with a support agent that can share your screen to provide insight.

 

You can contact telephone support by:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 

 

If you're looking for additional help with your QuickBooks Online product, I'll be here. Have a great evening!

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