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eburgos29-hotmai
Jun 28, 2023 1:00 AM UTC
Question

Hi, I'm trying to make a journal entry with accounts receivables. It's obligatory to add the name of the client in the name field. When I added, I have the same mistake.

I have an error from the system telling me that I have to add the customer in the name field of the journal entry, but, it's already added.

3 replies

Trish_T
Jun 28, 2023 2:41 PM UTC

Hi eburgos29-hotmai,

 

Thanks for reaching out here.  Welcome!  QuickBooks Online is a dynamic program for all of your bookkeeping needs.  It's important that you're able to create journal entries without error.  I'd be happy to assist!

 

In this situation, I suggest deleting the current journal entry and then, clear cache on your browser.  Create a new journal entry making sure the name for the A/R account is a Customer and not a Supplier.  If you experience the same result please contact us outside of Community, for further review and investigation by our Development Team, if required.

 

Please don't hesitate to reach back out if other questions come to mind.  We're always glad to help!

 

 

 

TAB_6
Dec 14, 2023 9:04 PM UTC

Hello,

I am having the same issue. I cleared my cache, made sure I am in accountant copy, and still get the Something's not quite right - When you use AR, you must choose a customer in the Name field.  There is a customer in the name field.  I used a couple of other browsers as well, and get the same message.

Tracey

Amanda-B
Dec 14, 2023 11:22 PM UTC

Good evening, Tab_6. 

 

Thanks for chiming in on this thread. I'd like to make sure you get the help you need. 

 

I appreciate you trying the troubleshooting steps provided above. Since that didn't work, I feel you'd benefit by reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to see why your getting this error message. They also have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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