How to remove payment or add a refund to a holding account

Hi aferhi,

Welcome to Community.  It's important that you're able to record your transactions seamlessly in QuickBooks Online, so your books remain accurate.  I'd be glad to help!

Once the invoice has been paid, follow these steps to record the customer refund;

1. Open +New from the left memo and open Open a new Credit memo

2. Enter the customer name in the Customer field using the ▼ dropdown menu

3. Complete the Credit Memo Date, Amount, Sales Tax, and Product/Service 

4. Hit Save and close.

5. Open a new Expense

6. In the Payee field, select or enter the desired customer

7. For the Payment account field, select the bank the money is being refunded from

8. In the Category field, select the Accounts receivable

9. Enter the Amount of the refund

10. Select the appropriate Sales Tax

11. Hit Save.

12. Open Receive payment

13. Enter the Customer and choose the Payment method and Deposit to

14. The balance should be 0 as they will cancel each other out

15. Select Save and close.

You're all set!  For future reference, here's a helpful guide.

Please don't hesitate to reach back out if you have any other questions.  We'd be happy to assist!