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McBrideBookkeeping
McBrideBookkeeping
February 24, 2022
Solved

Huge Large Report LOGO SIZE is huge and destroys the reports...? Bug Fix needed

  • February 24, 2022
  • 2 replies
  • 0 views

Hey Everyone,

 

I've reached out to QBO Support on this but they gave me the run-around and said they'd look into it but it's really affecting our practice now.

 

The issue is that Logos have gone crazy in QBO Quickbooks online lately, sometimes they just don't show and others they are SO LARGE they push the report into a small are of the page (See below example)

 

This is just the top of a Profit and loss report. Previously this never happened with this company file. Now you can see the HUGE logo pushes the header over to the upper right and expands the report width. This then creates a large amount of wasted space between the accounts and the first totals, then again to the second set of totals. The areas i've marked out as wasted space were completely blank white space.

 

We've tested this on maybe a dozen company files on different Computers all using different browsers with cleared Cache and also incognito mode so it's nothing to do with that.

 

I'm thinking this is a Quickbooks Bug causing the logo size to display at the full resolution uploaded as it only happens in files with decent size logos, you can maybe 'fix it by downsizing the logo and reuploading it but I'm not sure we should have to do that if it's been working for years up until recently??

 

If you're having this issue, please "Cheer" this post and reply so that hopefully something gets done and it is fixed by intuit.


Thanks
McBride Bookkeeping

    Best answer by McBrideBookkeeping

    Hi James, it appears that the case is the opposite of what you said. If you read the comment before yours carefully you will see that they were told that they would NOT escalate the issue.


    Thanks @DamianB 

    Let's Vote this topic up so maybe some day it will get on the "things we broke and should now fix" list :)

    I've also put it in the QBO Feedback too so if you see it there vote that up too

    2 replies

    T
    Trish_T
    February 24, 2022

    Hi McBrideBookkeeping,

     

    Thanks for reaching out here.  QuickBooks Online is an exceptional cloud based accounting software that allows you to work from anywhere.  It's essential that your forms are crisp, clear, accurate and aligned to enhance your business professionally.  I'll be happy to provide more information so you can get back to what you love!

     

    I appreciate the details of the steps you've taken to troubleshoot the issue with your company logo.  I recommend following these steps for customizing logos on sales forms:

     

    1. From the Settings ⚙, open Custom form styles

    2. Select Edit in the Action column for the associated template you'd like to edit

    3. Click on the Design tab and choose Make logo edits

    4. Make the necessary changes to the Size and Placement

    5. When finished, hit Done

     

    For your reference, here's a helpful guide for adding, customizing or removing logos on sales forms in QuickBooks Online. 

     

    Please feel free to contact us if you require additional assistance.  It would be our pleasure to work with you independently, and ensure you're able to reach your QuickBooks goals in a timely fashion.

     

    Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
    Social Media: Facebook, Twitter, and Instagram.
    Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

     

    If you have other questions or concerns, please don't hesitate to reach back out.  We'd be glad to assist!

     

    McBrideBookkeeping
    McBrideBookkeepingAuthor
    February 24, 2022

    Hi @Trish_T 

     

    With all due respect I'm not sure you read my initial issue very well as it has nothing to do with Logo Sizing on forms, nor is it something users can control.

     

    Also i have reached out to Support but was told they'd have someone look into it and get back to me.

    As this is happening to many files across our firm I can only conclude it's a bug/issue

    J
    JamesM4
    February 24, 2022

    Hello McBrideBookkeeping. I appreciate you taking the time to contact our support team. I recommend getting in touch with them outside of the Community so they can take a closer look into this issue and assist you further. Feel free to keep us posted on how you make out. I'll be on standby. 

    McBrideBookkeeping
    McBrideBookkeepingAuthor
    February 25, 2022

    Ok so I reached out to QBO "Support" again yesterday per your Suggestions.

     

    I tried Chat first and after 45 minutes trying to explain the issue to a VERY DISTRACTED person on the other end, they admitted they are required to help multiple customers at the same time.

     

    So I spent 1.5 hours on the phone to "Support" instead, again waiting for 15 minutes at a time to have that agent rely my messages to someone else and then relay their answer to me?

    Who else thinks that's an incredibly inefficient waste of resources? Give me a cheer if you agree !

     

    So the answer was to delete the logo and reupload it, which I tried on one or two file and it worked......guess what it DOES NOT work on all files :( shocker.

     

    I asked if the issue could be reported as a bug as it's happening to many users in different scenarios but I was told it could not, that they thought it had something to do with my Print settings.

     

    So there you go @JamesM4 & @Trish_T 

    "Support" was sadly no help at all and I'm left with GIGANTIC logos on reports that push the data off the page when trying to Download a PDF.

     

    Could you please try to log this as a bug that needs fixed? It started happening in the last few weeks maybe January sometime? and I know we're not the only Accounting firm with the issue so I hope more people join up here and start sending feedback about it

     

    B
    bnels97
    March 15, 2022

    This has become a ridiculous problem for me. It's beyond frustrating and I too, have tried to contact support multiple times without luck. I am replying to this thread to show QBO that there are many people who are very aggravated by such a simple, and seemingly small thing (and easy fix!), yet somehow it's become a big problem for me. They need to fix this.

      McBrideBookkeeping
      McBrideBookkeepingAuthor
      March 15, 2022

      Thank you @bnels97 Please give my topic a "Cheers" and encourage others to do the same until someone pays attention.

       

      The last support rep told me they could not log this as a bug & that I should reupload the logo. Sadly that worked on a few clients but not others so I'm no closer to resolving this issue and Intuit seems to deny it's even an issue.

       

      Let's get some mega Cheers going for this topic please.

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