I am unable to create sub account heads in QBO. When i click on sub account option, the drop down list shows nothing

Hi there, 

Creating sub-accounts in QuickBooks Online is a simple and straightforward process. Once a parent account has been created, you can create an unlimited number of sub-accounts to help you organize your expenses and income. I'd be happy to explain what may be happening if your drop-down menu isn't populating any information.

If you've already created a parent account that you'd like this sub-account to fall under, you should have no problem making your selection from the drop-down. If you're not seeing any information there, you may be running into a browser-related issue. Don't worry, I'll explain how to get back on track.

Try clearing the cache and cookies to give your browser a reset. Stored Internet files build up over time as you browse, and they can cause bugs and other issues with sites like QuickBooks Online. Here's a list of steps explaining how to clear the cache and cookies based on your browser: Clear cache and cookies to fix issues when using QuickBooks Online.

If the issue continues to persist, try using an Incognito window in Google Chrome. This is a private window that runs separately from the rest of your browser, and it doesn't store cache and cookies the same way a regular browser would. Here's how to use it: Browse in private. 

You can also try using a different browser all together. 

If you're still running into issues, there may be something causing this on the back-end, and I'd like our agents to take a closer look into this for you. I'd suggest reaching out to our tech support team directly, and I'm confident an agent can sort this out for you.

I hope this helps. 

Take care.