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T
TerriAnn-Richards
January 21, 2023
Question

I cannot reconcile [keeps asking me to connect an account]

  • January 21, 2023
  • 1 reply
  • 0 views

I am trying to do my accounting and I am clicking on the accounting tab - reconcile - and it keeps asking me to 'match the books to the bank efforts' - however my accounts are already connected. There's no way to bypass this, no X, and because of it I cannot reconcile.

1 reply

J
JamesM4
January 23, 2023

Hi there,

 

Thanks for connecting with us here. It's important you're able to reconcile your account without running into issues and I'll be glad to assist so you're on the right path.

 

 I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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