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sandragerman
March 28, 2020
Question

I just emailed an overdue statement to 26 clients.Not all were sent. How do I find out which ones sent and which didn't?

  • March 28, 2020
  • 1 reply
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I just emailed an overdue statement to 26 clients. A very quick pop-up said something like 16 of the 26 emails were sent. 10 could not be sent because .....and I couldn't read it that quickly. How do I find which client got the overdue statement and which clients didn't?

1 reply

AddieC
AddieC
March 30, 2020

Hello, 

 

Emailing clients directly from your QuickBooks Online account is so convenient, and it helps to streamline your bookkeeping. This saves you tons of time when things like invoices, estimates, or statements need to be sent to customers. I'd be happy to explain how you can review which emails were successfully sent. 

 

If you received a message stating that not all emails were sent successfully, you can review your Audit Log to see which ones were emailed. To find the Audit Log, click the Gear icon > Audit Log. You can filter your results as needed. 

That's all there is to it. Now that you can see which emails were sent and which one's didn't go through, you'll be able to resend the remaining statements. 


I hope this helps get you back on track. If there's anything else you need a hand with, please touch base with our tech support team. 


Cheers. 

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