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JonSWR
August 19, 2020
Question

Inventory Valuation Summary only shows inactive items

  • August 19, 2020
  • 1 reply
  • 0 views

Hi,

 

This is super frustrating and I can't find anyone else with the same question.  I'm running an Inventory Valuation Summary, rows showing set to Active, but no matter what I changed, it only runs the report with Inactive items.  I cleared my browser cache, same problem.

 

Only several days ago, I remember running this report and it was fine, showed active items.  I had just put my items into categories, so it was grouped by categories.  I was pretty satisfied.  Now suddenly it ONLY shows inactive items and won't change.

 

Is this a known glitch?  Is there some way to fix this?  Thanks.

1 reply

L
LauraAB
August 19, 2020

Hello again JonSWR,

 

When it comes to reports, having the information you can rely on is vital and I want to make sure that you're not seeing the items you don't need on the Inventory Valuation Summary. I don't have any reports of this issue occurring for other users, but I'll help you figure this out.

 

You've done great troubleshooting so far with checking the report settings and clearing your browser's cache. These are two of the main things to consider in these situations and since you've already tried them, I have some other troubleshooting steps I'd like you to try. These are also related to the Internet or cache and will help us rule out a browser issue for certain. Please try the following and after each, run the report again to see if you get the same results.

  • Try a private browser window
  • Try another browser type
  • Make sure you're using a supported browser and system
  • Reset your Internet or try on another computer or device

If you're still running into trouble, this is something our tech support team outside of Community can take a closer look at. They'll be able to gather more information from you if necessary and do further research into what's going on with this report. They can also alert the engineering team that this is going on if it comes to that. I know I've given you our contact details before, but here they are again if you need them.

 

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

Social Media: Facebook, Twitter, and Instagram

 

Take care.

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