Is there an issue with AMEX bank? Why can't I download statements using the auto import feature although bank feed is working?

Hi twilight@borderl,

Thanks for reaching out here.  QuickBooks Online provides the ability to download your statements, so you can reconcile your accounts effortlessly.  I'd be glad to assist!

If you haven't done so already, I suggest clearing cache on your browser.  This will help to improve system performance and loading times.  I also recommend trying another browser such as Google Chrome, Safari, Firefox, Edge, or a private/incognito window.  If you experience the same outcome, please contact us.  A member of our Customer Care team will be able to review your situation in more depth, and escalate for further investigation if needed.

Feel free to reach out again, if you have other questions.  We'd be happy to help!