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K
Kelmore
June 6, 2021
Question

Journal Entry "Somthings Not Quite Right Message"

  • June 6, 2021
  • 1 reply
  • 0 views

I am trying to post a Journal Entry that is the same entry I do at every month end but it wont post because of the below message.  Any ideas?  The entry and taxes are all in balance....

 

Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.

 

 

1 reply

N
Nick K
June 7, 2021

Hi Kelmore,

 

Journal Entries are a great way to correct account balances or transactions in your QuickBooks Online account. I'd be happy to help you get them entered into your account.

 

When running into errors in QuickBooks Online the best thing to start with is clearing your cache and cookies. This is due to QuickBooks Online relying on your browser health to make sure it runs properly. Once you clear the cache and cookies it's recommended to try opening QuickBooks Online in a private browser such as Google Chromes Incognito mode or another internet browser all together.

 

If you continue to have issues with creating the journal entry and receive the same error I suggest checking to make sure your sales tax codes are set up correctly. You can check how to set up and use sales tax codes here.

 

If after trying these steps you still get an error while assigning sales tax to a journal entry I suggest contacting our support team using one of the methods below.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

C
Controller-DD
June 15, 2021

I have the same issue. Followed your steps to see if problem would go away, but no luck. You suggest chat, well I've been there twice today and got hung up on. Is there anything new that you can share to resolve this issue?

N
Nick K
June 15, 2021

Hi Controller-DD,

 

Thanks for taking the time and trying those steps to see if it worked for you. Having a chat ended on you like that is not the experience we wish to provide our customers and suggest you try reaching out by scheduling a call back or reaching out using social media. We'd be happy to have the opportunity to make this right and get you back to business.

 

Have a great one!

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