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Paul_SL
August 31, 2021
Question

Lightspeed to Quickbooks Integration in Canada

  • August 31, 2021
  • 1 reply
  • 0 views

Hello, I am hoping someone can be of help. 

We recently made the switch to Lightspeed Retail and Restaurant. Although LS has performed excellently, we have had many problems with the integration with Quickbooks Desktop, Canada.

We are almost there but we still have this problem (as described by our Bookkeeper)

 

'we are using journal entries, the HST should be going to the liability account called "NEW HST Payable" - account # 2021.  Lightspeed made up new accounts that are not linked to the HST function in QB.  They need to be on a call with Quickbooks in order to link whatever account they mapped it to.  They made up a new account called "POS tax" which is not linked.'

 

I am trying to help our staff fix this problem, I have little knowledge of accounting software or its integration. Can anybody help with this or has experienced similar issues (in Canada). Any information and assistance would be greatly appreciated.

 

Thanks

1 reply

A
Alex M
September 1, 2021

Hi there Paul_SL,

 

It's important that your taxes are being tracked correctly in your QuickBooks Desktop program. It's a software that's able to help you keep track of your sales and expenses to be able to see the financials of your company. I can point you in the right direction for assistance regarding tax setup.

 

For assistance in setting up taxes for the imported transactions, I recommend reaching out to the QuickBooks Desktop support team. They'll be able to view your tax setup and be able to guide you on how to set up this tax correctly within the QuickBooks Desktop software. You can find ways to contact them in the Quickbooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here.

P
Paul_SLAuthor
September 1, 2021

Thanks for the advice, Alex. We think we have solved the problem but I will be in touch with the Desktop team (as advised) should the problem persist.

 

Thanks

 

Paul

A
Alex M
September 1, 2021

Hi Paul,

 

I'm happy to hear that you were able to resolve the issue. Feel free to reach out here for further assistance if needed.

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