My logo no longer prints on reports. Box is checked and appears on screen but not on printed or .pdf's????

I'll be happy to help with troubleshooting this issue for you, OCi.

Being able to print out the reports for your records is useful for making sure you have another copy of this information. I'll help you with figuring this out.

The first is to switch to using a browser when you need to access and print the reconciliation reports. This will ensure that you're still able to obtain these details to either store or share with someone else outside of the program. It's important to me that you're able continue working even while we're working on resolving this issue.

Sometimes, reports require you to scroll from left to right in order to review all the columns presented. When you're viewing your report online, you can adjust the screen in order to see all of your information. When you print reports, you'll have to work within the confines of your printer size and settings. 

Typically, this kind of error message has to do with the PDF viewer that QuickBooks Online uses to show you print previews of your invoices and other forms. Given that, my first recommendation to you is to check your Adobe Flash Player is up to date. This page from the Adobe website may be able to help: Flash Player Help. This QuickBooks Community article also has a few more details about this: Print sales forms

If things are in order there, the next steps I have for you are related to cache, browser, app, and Internet troubleshooting since each of those things can have an impact on QuickBooks Online performance. With it being a cloud software, having a clear cache and using a supported browser type (if that's how you're accessing it) are important. Try out these steps.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Check this community article to know more on how to run, customize and print reports.

If you have any other questions, please don't hesitate to ask. I hope this helps you get back to business. Have a nice day!​​​​​​

I am having the same issue. The logo suddenly stopped printing onto my reports. It's a big hassle for me as well.