Quickbooks seems to be doubling the amount due on invoices when I record a payment.
The invoice shows a zero balance as does the customer balance, but the customer appears under reminders and when I check the payment to see if incorrect the 'Amount Due' is exactly double.
I have this issue on several different customers.
All seems correct except for the amount due has mysteriously been doubled.
Anyone have any suggestions?
Hi Alex- I have not been able to get a chat going- I can't see the QB assistant and whenever I type contact support in any of the searches it comes up with other items rather than Let's Talk...
Can u help me schedule a call or give me more specific instructions on how to start a chat? Note I'm on QB Desktop not QB Online (had a lot of frustrations with QB online when I made the switch a few years ago and switched back).
Would love to screenshare with someone in support so I can show them the issue which I believe is a bug in QB Desktop...
Tx!
Hey there BenWhistler, Thanks for reaching back out to us here. It's important you get the support you need so you can get back to your QuickBooks goals. . You can reach out to the QuickBooks Desktop support team by following one of the methods in this link. I hope this helps!
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