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cyndi15
November 6, 2023
Solved

RBC VISA card statements will not download. The chequing accounts statements download fine. VISA statements were fine last month. This is an issue with two clients files.

  • November 6, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by Trish_T

Thanks James.  I spoke with someone on the support team, and he was wonderful.  It appears the issue is with RBC VISA.  Had to get my clients to get the statements online for me.


Hi cyndi15,

 

I appreciate you getting back to us here.  I'm happy to hear that you were able to retrieve the RBC statements from your clients, so you can balance their books in a timely fashion.  I am confident that our Development Team will resolve the issue with RBC in a timely fashion.  

 

If there's anything else we can assist you with, please don't hesitate to reach back out.  We are here for you!

2 replies

J
JamesM4
November 6, 2023

Hello cyndi15,

 

Welcome back to the QuickBooks Community. It's vital you're able to connect your bank and sync your transactions with ease. Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you enjoy. 

 

In case you're getting an error number, I recommend checking out the articles below that help you fix the errors in the program:

I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. 

 

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away.

C
cyndi15Author
November 7, 2023

Clearing Cache and Cookies does not help, neither does working incognito!

J
JamesM4
November 7, 2023

Thanks for trying that. At this point, I recommend getting in touch with our support team using the contact details above. Feel free to keep me posted on how you make out. I'll be one message away. 

4
4Gal
November 7, 2023

@cyndi15 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license fee) as a workaround.

https://www.moneythumb.com/?ref=110

 

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