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Petrocare
May 19, 2023
Question

Reconcile a credit card in Accountant's Copy

  • May 19, 2023
  • 1 reply
  • 0 views

I am having a QBD issue since I sent the accountant’s copy to our accountants. I am trying to reconcile a credit card and I get this error in the image. I can reconcile all others but this one. I reached out to support and no luck with them helping, I don’t think he understood. I just find it weird I was able to complete others before and after this account. The dates are after the dividing date and the format is correct. I have tried other dates and still the same message. Can't move past this stage but have reconciled other accounts after this one.

 

Any thoughts?

 

Thanks Cari

1 reply

A
Amanda-B
May 19, 2023

Hey there Cari, 

 

It's always a pleasure to see new faces in the Community, Welcome! Thanks for reaching out to us here. QuickBooks is a dynamic program that is designed to help keep your books balanced. I would be happy to provide some information.

 

Making sure you're able to reconcile without running into any issues is an important step in maintaining clean books. I recommend taking a look at this helpful guide on Using the accountant's copy Scroll down until you see Accountant's Copy limitations, click on Reconciliation. This will provide steps for more in depth details to assist when using the Accountant's copy. Please make note of the limitations. I also recommend reviewing this article on Removing the accountant's copy restriction. In addition I encourage you to use the QuickBooks Desktop tool hub to fix any possible damage. 

 

If you require further assistance, I recommend reaching back out to the support team outside of the Community. They'll have the ability to do a screenshare with you and get you back on track with your QuickBooks goals. You can reach them by following this link.

 

If you have any other questions, feel free to reach back out to us.

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