reconciliation

Hi tunefork.

Having all the information you need to reconcile show up in your reconciliation report is key to saving time when reconciling. I'd be happy to help you get your paycheques to show in your reconciliation report.

The first step would be to verify the paycheques and reconciliation are in the same account. If they aren't in the same account as you're reconciling you'll need to either change which account you're reconciling or change which account your paycheques are coming out of.

If the accounts are both the same and you still can't see the paycheques in your report it could be due to your browsers health. Sometimes your cache and cookies can get damaged or corrupted and this causes your internet browser to not show websites using the correct information. To fix this you'd need to clear your cache and cookies and try opening your QuickBooks in a private browser such as Google Chrome's Incognito mode.

If neither of these options fix this I recommend contacting our support team for further assistance. You can reach them using one of the following methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!