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taylor02
May 23, 2024
Question

Reporting a bug for QuickBooks to fix. When splitting an item from the bank feed, the tab function does not work properly. Defaults up to the "X" button

  • May 23, 2024
  • 1 reply
  • 0 views
When you hit tab after the "DESCRIPTION" box, instead of going to TAX, the selection goes to the X at the top right of the box and you will be stuck in an endless loop of Tabbing.

1 reply

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Trish_T
May 23, 2024

Hello taylor02,

 

Thanks for reaching out to us here.  The issue you've describe in QuickBooks Online, can definitely have a negative impact on your day. In this situation, I suggest clearing the cache on your browser, if you haven't done so already.  In addition, I recommend trying another browser such as Google Chrome, Safari, Edge, Firefox, or a private browser. 

 

If the issue persists, please don't hesitate to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to review the issue in more depth and escalate it for further investigation with our Development team.

 

Feel free to reach out again, if you have other questions.  We would be happy to assist!

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taylor02Author
May 23, 2024

Still not working. Just passing on in hopes your development team has a look and anyone else having this issue knows it's not the cache.

A
Alex M
May 23, 2024

Hi there taylor02,

 

Thank you for trying the steps mentioned above. If not done so already, the next step would be to reach out to the support team outside of the Community. They'll be able to provide further assistance with the error as well as notify the engineering team. You can reach them using the methods provided above.

 

If you have any other questions, feel free to reach out here.

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