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finance79
March 9, 2020
Question

Since the last update of the MAC app, I can no longer print the reports. Everything comes out blank. Does anybody else is experiencing the same?

  • March 9, 2020
  • 1 reply
  • 0 views
I chatted with tech support, but it did not help... how do we post a review on the tech issues/bugs in the app and how long will it take for the QBO techs to fix it?

1 reply

J
JamesM
March 9, 2020

Hi there,

 

It's vital you're able to print reports so you can have a physical copy of them. Rest assured, I got your back.

 

Based on what you've described, it sounds like you need to reset your app data. Doing this helps fix most issues the app may be having. Here's how to reset app data: 

  1. Go to the Help menu on the navigation bar at the top.
  2. Click Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If you don't have Step 4, proceed with re-opening the app and check to see if you're still getting the error message. If this issue continues, please contact our support team using this link here. 

 

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