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June 19, 2024
Question

Tax Module Exception Report is not displaying properly. The Report doesn't match the Return's Column & the report shows "Unexpected Internal Error (-30000)". Help Plz.

  • June 19, 2024
  • 1 reply
  • 0 views
QBO Tax Module > Exception Report:  Across Multiple Client's we are seeing that the Exception Report is not displaying properly? The Exception Report does not match the "Prepare Return" Exception Column numbers and the report will show some items but is missing other, they all show a line that says "Unexpected Internal Error (-30000)". Any ideas to solve this? Is this an QBO Internal Error maybe? Thanks for any thoughts.

1 reply

June 19, 2024

Hi there, 

 

Thanks for reaching out to us here. I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.