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September 27, 2023
Question

Tax-Select View summary. Total sales for Line 101, click on that sales number to pull a detail report. The summary amount is different from the detail report, why?

  • September 27, 2023
  • 1 reply
  • 0 views
Canada. QB Online Plus. HST line 101

From "Taxes", Select View Summary, I have the total sales number on Line 101. Then click on that number to pull out the detail report, that gives a different total amount. P&L has the same amount as the one in detail report. So the "View summary" line 101 is not correct. But it is impossible to find out where it comes from because clicking on that number to pull the detail report but the total in the detail report is correct. 
 Example: Summary page, line 101 is showing $102.00, click this "102.00" and get the detail one that has total $100.00.  P&L has $100.00 which is matched to the detail report.

Anyone has an idea why and how to fix it?  
Thanks !

1 reply

September 27, 2023

Hello Maggie-MTL,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

September 28, 2023

Thanks, Amanda.

Sot it seems a glitch .

I will contact the tech support.

September 28, 2023

We're happy to assist Maggie-MTL. If you have any other questions, feel free to reach out here.