The A/R balance and Allowance for Doubtful Accounts balance are the same on the Balance Sheet but the A/R Aged Summary shows the combined total of the 2 GL accounts?

Hi tessa01,

I appreciate that you've taken the time to explain your situation and how you're written off the invoices in QuickBooks Online. I want to make sure you're able to get back on track with this so that your reporting is correct, and I have a few suggestions for you.

I see you've mentioned using journal entries. Journal entries can be great tools for various transactions, but they require precision and, depending on what you're trying to do, accounting knowledge. The first thing I recommend here is considering the suggested method for writing off invoices, which you can learn about here: Write off bad debt in QuickBooks Online. The article includes several steps, but walks you through it and by the end, your reports should be balanced. To clarify, these are steps you would take instead of the journal entries like you have already done, so I recommend deleting the journal entries and trying this instead.

If you're not feeling certain about which are the correct steps for your books, I recommend consulting an accountant. An accountant will be able to review both processes and advise you on the best one based on your business's needs and walk you through it so your books are balanced. You can use the My Accountant tab to invite an accountant you're already working with as a user to your books if you'd like, which gives them the access and tools to help you out. Otherwise, use that tab's Find a pro to help button to find an accounting professional near you that knows QuickBooks Online.

I hope this has been helpful and I wish you the best with your books. Take care!