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philip39
July 18, 2024
Question

The home screen Profit & Loss widget only gives me the option for This Year and not This Fiscal Year which it has done for the past 10 years, is this a bug?

  • July 18, 2024
  • 1 reply
  • 0 views
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1 reply

J
JamesM4
July 18, 2024

Hi there,

 

Thanks for reaching out to us here. I'll be glad to steer you in the right direction so you can get back to doing the things you enjoy. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. After doing this, you'll be able to click on the drop-down arrow next to the widget that allows you to change the time-frame of the results

 

Give this a try and let me know how you make out. I'll be a message away.

P
philip39Author
July 18, 2024

Hi Team,

 

I tried that and I tried it in another browser, all options except anything to do with Fiscal year appear.

 

Thanks

J
JamesM4
July 18, 2024

Thanks for trying that. At this point, I recommend getting in touch with our phone support team so they can assist you further by sharing your screen. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out. I'll be here in case you have other questions. 

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