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August 4, 2020
Question

The milage app is not capturing all my trips. This will be an issue when I’m reporting my milage for year end.

  • August 4, 2020
  • 1 reply
  • 0 views
Is this a known issue with a fix?

1 reply

PatriciaT
August 4, 2020

Hi info1213,

 

Thanks for reaching out. It's great you're using QuickBooks Online mobile app to automatically track your business mileage. I know how important it is to ensure your books are accurate. I'll be happy to assist you with this.

 

A good starting would point would be to ensure there are no bugs in the app due to issues in your app platform. To make sure your system is running the app properly, I recommend following the troubleshooting steps in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day!