The trial balance shows balance, while the account has zero balance in the ledger. Why is it so??

Hello Navneet Singhal,

Thanks for reaching out to us here.  I can understand your concern with the outcome of the Trial Balance report.  I would be glad to help!

When you have a questionable balance showing on  the Trial Balance report, select the balance to expand the view.  This will help determine where the balance is coming from.  If you notice it's a duplicate entry, you can delete it.  In addition, when running the report, you want to verify the Report period and choose how you want to Display columns by.  In the Show non-zero or active only field,  use the ▼ dropdown menu and select Active rows/Active columns, then hit Run report.

Should you require additional assistance, please don't hesitate to contact our Customer Care team outside of this forum.  With your consent, they will be able to work with you in real-time and ensure your trial balance report is accurate, without delay!

If you have any other questions, feel free to reach out.  We would be happy to assist!