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September 22, 2022
Question

This fiscal year profit and loss and expenses read $0, why ?

  • September 22, 2022
  • 1 reply
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1 reply

Jen_D
September 22, 2022

Thanks for getting in touch with us about the Profit and Loss report showing $0, @leftlanetrucking.

 

I'd like to share that the information from your financial reports comes from the entries you enter in the program. Can you please confirm if you record your income and expenses directly in QBO or are you importing data outside? Any information will help me with the resolution.

 

In the meantime, if this only happened unexpectedly and the entries are present, I suggest running some basic troubleshooting steps. Also make sure the report date is correct.

 

Unexpected issues with the features in QuickBooks, like printing vendor or sales forms, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

Please come back here and update me with the result. I want to get this resolved for you and I'm here anytime. Have a good one!