What QuickBooks is doing with my bank statement when I reconcile? If I click on the downloadeed statement, I get a "Save" dialog ... but I can't view it.

Hi again allanri,

It sounds like you're taking advantage of the view statement feature in QuickBooks Online Plus or Accountant to easily get your bank statements in your account. I've noticed you previously posted about this topic in the community, and I want to make sure you have a link to my response to your other post here, just in case. What you're describing sounds like a browser issue, and I'll be happy to help you resolve this situation.

In my previous response to your post, I shared with you some great troubleshooting steps to tackle bugs in the program. Here are more additional steps you can try.

• Clear cache and cookies to fix issues when using QuickBooks Online
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

I'd also recommend making sure your PDF reader is updated. Here's how: How to update, repair, or re-install Adobe Reader/Acrobat

I hope this helps! Feel free to reach back out if you need anything else.