When I migrated my data from my desktop software, it did not migrate my statements. I have no data other than the items list. I can’t see my sales. How do I migrate them?

Hello fruitsexpressltd,

I'm excited to hear that you've migrated your data to QuickBooks Online! The cloud environment offers a lot of versatility for your workflow, but I know how important it is to make sure you're getting started on the right foot. I'd be happy to guide you with ensuring that you have all of your data after migrating.

It sounds like you may have been previously using QuickBooks Desktop. If that's the case, thanks for sticking with us! The two platforms are similar, but there are many differences between them, and it's also important to keep in mind that not all data will migrate. I've got an article that goes over this, which you can read here: What to expect when you switch from QuickBooks Desktop to QuickBooks Online

That being said, your sales data should migrate over when you make the switch. I recommend starting with this article to ensure that you've taken all the steps to ensure the integrity of your data: Migrating from QuickBooks Desktop to QuickBooks Online

If you missed a step, don't worry, you can try re-migrating your company file. This completely overwrites everything that's already entered into that QuickBooks Online account, so you shouldn't see any duplicates. If you migrated with the help of our Data Services team, you can reach out to them via the contact details in the email communications they would have sent you.

In the event you're still having trouble with your data in QuickBooks Online, I recommend reaching out to the QuickBooks Online support team using one of the options below. This will give our team the opportunity to collect all the details of your situation to help you determine the next best steps for you.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Don't hesitate to give us a shout!