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February 13, 2022
Question

When I pull a report for GST for last year, I get company name but the MEMO/DESCRIPTION column is blank. I know there are lots of entries that should be showing. Why is it not populated?

  • February 13, 2022
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1 reply

February 14, 2022

Hi LesK1000,

 

Thanks for reaching out to us in the Community. QuickBooks is designed to help you save time and I'd like to help make sure you experience this benefit among many others. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.