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June 24, 2023
Question

When I select Payment Method on my chart of accounts on quickbooks on computer I put as as Direct Debit and it still pops up as Cash on my phone. How to fix?

  • June 24, 2023
  • 1 reply
  • 0 views
For expenses my computer i put 'Direct Debit' for Payment method but it still pops up as 'Cash' for Payment method on my phone. How do I fix this?

1 reply

June 26, 2023

Hi blakef-electric-,

 

Thanks for reaching out here.  Welcome!  The QuickBooks Online mobile app is a great way to complete your bookkeeping goals from anywhere.  It's essential that your data remains aligned with your books.  I'd be glad to assist!

 

Based on the information you've provided, I recommend refreshing the app, or uninstall and reinstall it to ensure it's up to date.  In addition, due to some limitations in the app, I suggest logging into your QuickBooks Online account from a web browser, to see if you get the same result.  If the issue persists, please contact us outside of Community, so we can review the situation in more depth from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If you have any other questions or concerns, please feel free to reach back out.  We're always happy to help!