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February 28, 2020
Question

When I try to print Reconciliation Report just keep getting blank sheet. Tired saving as pdf and still get black sheet. Help

  • February 28, 2020
  • 1 reply
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1 reply

February 29, 2020

Hey angela31,

 

Being able to print your reconciliation report is important for your records. You'll always have a copy available, and it's our goal to make this as streamlined as possible. Based on the issue you've described, it's most likely a browser or app-related error. Try using a different web browser. If the alternate browser works, check out this great article to learn how to clear temporary internet files: Clear cache and cookies to fix issues when using QuickBooks Online 

 

If you receive the same error in multiple browsers, choose from the following methods to get in touch with an agent. They'll be able to take a closer look, and investigate the root cause of this issue.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Don't hesitate to reach out! These reports are saved in QuickBooks Online, but I want to make sure you're able to save a copy.