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qbdt_dk
April 23, 2024
Question

Why do I get Error code: STATUS_STACK_OVERFLOW when changing report dates?

  • April 23, 2024
  • 6 replies
  • 0 views
I have done every browser troubleshooting suggestion, and this error continues when I change a date in my report.

    6 replies

    J
    JamesM4
    April 23, 2024

    Hi there,

     

    Dealing with error messages isn't the outcome I'd like for you to have. It's essential you have a seamless experience while using the program. Rest assured, I'll be glad to guide you towards getting a resolution. 

     

    Based on the error you've described, I suspect you may be experiencing browser-related issues that can cause issues such as the one you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. To confirm, do you get the same error when you enter a date range that's shorter? I suspect that the date range may be broad to the point that it affects the report from being displayed correctly. 

     

    Feel free to let me know what happens. I'll be here to help.

    D
    daphirby
    April 24, 2024

    I have done this in both Microsoft Edge and Google Chrome; this solution does not fix the problem. My team and are experiencing the issue still. Is there another solution? 

      A
      Ana E 1
      April 25, 2024

      I'm dealing with the same issue since yesterday. 

       

      I've cleared the cache, updated Chrome, and disabled extensions. I'm still having the same issue when changing the report date. 

       

      I'm doing a windows update to see if that helps. 

       

      I also tried on an older computer and this error doesn't happen.

       

      any other suggestions? 

      J
      JamesM4
      April 25, 2024

      At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP . You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.

      S
      sophie_tallyhobooks
      April 25, 2024

      Also having this error as described. 

      Have cleared cache and cookies and problem persists. Problem only seems to be Chrome specific with Version 124.0.6367.78 (64-bit). 
      ---

      I have now fixed the problem and the site functions normally again. However, I did these things and I am not sure which one fixed it.


      Step 1: Installed Firefox and transferred all the auth/cookie data during install.
      QuickBooks Run Report works on Firefox without any stack overflow error. Error still persisted on Chrome. Tested in incognito Chrome and issue still resulted in stack overflow error/crash.

      Step 2: Cleaned Auth Tokens with site data

      F12 > Chrome Developer Tools > Application tab > Storage in left tree > Select the data items to clear, then click Clear site data.

      Then right click on refresh and did "Empty Cache and Hard reload" for double measure.

      typed in chrome://restart

      QuickBooks now works with no stack overflow crash error.

      No idea which of the above steps fixed it for me. Hope this helps!

      R
      RO26
      April 26, 2024

      It's happening to me too.  I've tried incognito, Chrome, and Edge, but they all do the same error when I try to change the dates on my reports.

      8
      808texsperts
      April 27, 2024

      I had a client with the same issue.  After trying everything to solve the issue... As a last effort we uninstalled and re-installed chrome and now it is working.

      K
      katealvarez1
      April 29, 2024

      I've had the same error this past week (super frustrating). I tried all the suggestions, nothing worked, until I came accross your suggestion. I uninstalled / reinstalled Chrome. So far, when I select the date dropdown on the P&L, BS and GL, it's not crashing like it was before. Thank you for the suggestion and fix! 

        E
        ertyu
        April 29, 2024

        I have had the same error as well for the past few days. Cleared history and cache and tried different browsers. The only way I can do anything is to export, but then I cannot navigate the report and click into transactions easily. This is wide spread I hope QBO is working on it. 

        C
        CLAIMER
        April 30, 2024

        Hello everyone,

         

        I wanted to comment on the forum, I was curious if anyone else has been in contact with the Quickbooks support team.

         

        Like others in this chain, I have re-installed Chrome, reset the browser, cleared the cache/cookies; etc with no success. I have the users in the org using Firefox in the interim of a fix.


        I have also tried the solution presented by: sophie_tallyhobooks

         

        Unsure if anyone has found any further things to try : )

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