Why does a JE for Inventory adjustment show on customer summary report?

Hi hbbookkeeping,

Having your inventory adjustment applied to the correct accounts is key.  In QuickBooks Online, managing your inventory and making necessary adjustments can be done seamlessly.  When using a separate inventory system, as you've mentioned, I'd suggest having a look at your settings there first and foremost.  If everything seems to be in order, I suggest reaching out to an accountant with regards to the adjustment that's been made, to ensure the journal entry is on track with your accounts and applicable reports.  If you don't have an accountant, we can help you find a ProAdvisor near you.

In addition, you can do some basic troubleshooting steps to see if you have the same result when running the customer summary report.  Clear cache on your browser, try other browsers such as Google Chrome, Edge, Safari or Firefox.  I also recommend trying a private or incognito browser.  

For your reference, here's an article for Adjusting Inventory in QuickBooks Online.

Please feel free to reach back out if you have any additional questions.  We'd be glad to help!